When related to carrier fault, customer agrees not to hold Glassical Designs, Inc. accountable for shipping and delivery delays. When your order is shipped from our engraving facility, it is carrier’s responsibility to deliver the order in the time allocated according to the shipping method. Late proof approvals from customers may require expedited shipping methods or in some rare cases, rush production charges.
To ensure customer satisfaction, we create proofs of all orders which require personalization and engraving. Customer revision and/or approval of proofs is required for all orders. We cannot proceed with final award production until customer’s signed approval is emailed or faxed to Glassical Designs.
MERCHANDISE EXCHANGE AND RETURN
All sales and orders are final. Due to the fact that our merchandise is personalized, merchandise cannot be returned. There are no refunds once your order has been produced.
FREIGHT CLAIMS AND BREAKAGE
We insure each package shipped for its original value. Please inspect the merchandise upon receipt. In the event your item arrives damaged, please retain the original packaging, including all boxes and the damaged items. Contact us within five (5) business days of receiving pieces to inform us of the breakage. We must be notified of broken or damaged items within that timeframe or we cannot guarantee a replacement. Glassical Designs will issue a call tag for the broken items and ship a replacement as soon as possible. Glassical Designs will file all damage claims. We may ask for photos of the broken items and/or the shipping boxes for claims purposes.
After all products are inspected and cleaned, the order is carefully packaged and shipped to the customer’s shipping address. All goods become customer’s property at the time they are accepted by the carrier. Glassical Designs cannot be held responsible for awards that are broken or damaged due to mishandling by the recipient (including, but not limited to: accidental breakage, damage due to cleaning the awards improperly, or scratches due to rough handling) or re-shipment of the awards after they arrive to their original destination. While we do not advise re-shipping any of our items, if the customer decides to do so, we advise that at least 2″ of packing material be used on each side of the item when packaging it for re-shipment.
Customer is responsible for all shipping costs, custom duties, taxes or tariffs associated with their orders. Glassical Designs, will work closely with you to prepare and provide import, export and certificate of origin documentations. For international shipments, it is our policy to send a formal shipping quote prior to shipment of the order. The amount quoted will include the cost to ship the item as well as any duties, taxes, or tariffs that will be applied to the shipment. We require that the shipping quote be returned to us with the signature of the buyer before we are able to ship the items out.
Please note that UPS and FedEx cannot deliver to PO boxes or APO/FPO addresses. Please make sure that your shipping address is a physical address.
We accept the following types of payments: Money Orders, Cashier’s Checks, Corporate Checks, and the following Credit Cards: Visa, MasterCard, American Express and Discover. If not purchasing Glassical Designs product online, we will provide you with a credit card authorization form to complete and return via email or fax, you can call in your card information to us. When providing credit card information, please include your order number, the type of card, the card number, the expiration date and your full name and billing address as it appears on the card. Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential. When paying by credit card, you will be charged 100% of the amount stated on your order upon approval. This secures the merchandise and puts the order into production to be customized.
A Returned Check Fee of $25.00 will be assessed in the event a check is returned for Non Sufficient Funds.
Purchase Orders and Terms
Glassical Designs, Inc. reserves the right to grant payment terms. If you are granted payment terms, you agree that if you are late paying your invoice, a 1.5% per month (18% per annum) finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company’s reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed hereunder and not paid when due
We accept purchase orders from accredited US companies and organizations. Glassical Designs, Inc. reserves the right to approve or deny purchase order terms.
Your purchase order form can only be accepted when accompanied by a unique PO number and the signature of the officer authorizing the purchase. We cannot ship products ordered from purchase orders until the purchase order documentation is on file and has been verified.
Purchase order terms must be pre-approved by our sales representatives. Glassical Designs, Inc. extends 15-Day or 30-Day Net payment terms on faxed and electronic purchase orders. After 30 days, all outstanding balances are subjected to a 1.5% financing charge per month.
SALES TAX / TAX EXEMPT ORGANIZATIONS
Businesses or individuals who are not located in the state of Colorado are not subject to retail tax. If your business location is in the state of Colorado but is shipping an order from our location to an out of state location, you must by law pay sales tax on said order. Only businesses whose location is outside of Colorado are exempt from paying sales tax.
In order to be exempt from sales tax, businesses located in Colorado must provide their tax identification number or documents confirming the tax exempt status of the organization.
Individuals who reside in the state of Colorado are subjected to retail sales tax.
COPYRIGHTS AND TRADEMARKS
By submitting a design or a logo to Glassical Designs, Inc., you warrant and represent that you are the sole or legal owner or licensee of all rights, including copyright, to each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property included in such design.
Further you warrant and represent that no part of the design: (a) violates or infringes upon any common law or statutory right of any person or entity, including, but not limited to, rights relating to copyrights, trademarks, contract rights, moral rights or rights of public performance; (b) is the subject of any notice of such infringement you have received; or (c) is subject to any restriction or right of any kind or nature whatsoever which would prevent Glassical Designs, Inc. from legally reproducing the images or text submitted.
You as a customer of Glassical Designs agree to defend, at your sole expense, any claim, suit, or proceeding brought against Glassical Designs, Inc. which pertains to, or is based upon, a claim that any portion of the design infringes or constitutes use or wrongful use, of any copyright, trademark, or other right of any third party, provided that Glassical Designs, Inc. gives you written notice of any such claim and provides you such reasonable cooperation and assistance as you may require in the defense thereof. You shall pay any and all damages and costs assessed against Glassical Designs, Inc. pursuant to such a suit or proceeding. Further, you agree to indemnify and hold Glassical Designs, Inc. harmless from and with respect to any and all such loss or damage (including, but not limited to, reasonable attorneys’ fees, costs and travel costs) associated with any such claim, suit or proceeding.
All items shown on this web site containing corporate logos or registered trademarks or all artwork are shown only to illustrate Glassical Designs, Inc. logo reproduction capabilities. Purchase of merchandise from Glassical Designs, Inc. in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you or any of your affiliates or associates.