Frequently Asked Questions
Q: How long is the usual production time for my order?
A: We offer very speedy service on most of our products. Our standard lead-time is 5-7 business days plus ship time for most products. Transit time from our facility to locations within the continental United States varies from 2-4 business days. Art Glass products are made custom and take approximately 2-3 weeks to complete (plus transit time).
Q: Is there an additional charge for engraving/personalization?
A: No. The cost of engraving is included in the prices shown on our website. If you would like to include a logo or an image, there may be artwork fees if we need to convert the image files into a format suitable for engraving.
Q: What are the artwork requirements?
A: Please see our Engraving and Artwork Policy page.
Q: I need ideas or suggestions for an award. Can you help?
A: Of course! Call us at (866) 778-1240 and one of our Awards Consultants will be ready to assist you between the hours of 9am and 5pm (Mountain Time) Monday through Friday.
Q: Can I get a quote first without placing an order?
A: Absolutely! Give us a call at (866) 778-1240 or Contact Us and one of our wonderful Awards Consultants will be ready to assist you between the hours of 9am and 5pm (Mountain Time) Monday through Friday.
Q: What kind of process do you use to engrave your products?
A: We use a method called sand-carving which is a time-tested method for engraving crystal, glass and marble. It produces a deep etch into the piece that will not wear off or wash off over time. Sand-carving is assisted by digital technology but still done by hand. It involves blasting thousands of tiny sand particles in a uniform pattern to produce superior depth and consistency.
Q: Is there a limit on engraving for each item?
A: We do not limit the amount of text you can engrave. However, depending on the award chosen, engraving space may be limited. Our Graphics team will advise you if there are any problems fitting your desired text on each award.
Q: Can I send you/bring in my own item to engrave?
A: It is not our policy to accept outside items for engraving. If you are looking for a specific engraved item (wine glasses, decanters, glass gift items, etc), please feel free to reach out to our customer service team and we will do our best to find a similar item that we are able to source for you. Otherwise, we are unable to engrave anything that we do not sell. We apologize for any inconvenience!
Q: How are your products packaged?
A: All products are packaged with special care to avoid breakage during shipping. Many of our awards come with their own presentation box for your ceremony (please see individual item pages for photos of the box your award will arrive in).
Q: How do you ship?
A: UPS is our preferred shipper. They offer Ground, 2nd Day and Overnight services. (Please note that UPS and FedEx cannot ship to PO Boxes). We are able to ship using your UPS or FedEx account number if you prefer to have it billed to your account directly.
Q: What if my award breaks during shipping?
A: On the rare occasion that you receive something damaged or broken, we will replace that item for you at no charge as long as we are notified of the breakage within five (5) business days of receipt of the shipment. We must be notified of breakage within that timeframe or we cannot guarantee a replacement. We may request photos of the award and the shipping box for claims purposes.
Q: Do you offer discounts?
A: Yes. Our discounts are based on quantity. You’ll find special quantity pricing on each product page.
Q: Do you have a showroom?
A: Yes! Our showroom is located at 5061 North 30th Street, Suite 104 in Colorado Springs, Colorado and is open from 9am-5pm Monday through Friday MT.
Q: Do you have a minimum order requirement?
A: No, you can order as few or as many pieces as you like.
Q: Can I cancel my order once it's been placed?
A: Yes. You may cancel your order as long as the proofs have not been approved or your item(s) are not in production. For cancelled orders, a 15% restocking fee may apply. In addition, orders for custom pieces (custom colored art glass, custom cut glass shapes, etc.) cannot be cancelled.
Q: Do you offer wholesale pricing?
A: No. As Glassical Designs provides products directly to the end user, we are unable to offer wholesale pricing on any of our items.